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Terms & Conditions

RECITALS

Central Placements operates and manages a company providing domestic services like cleaning, cooking, ironing, elderly and childcare etc. which a customer (the "Customer") can book an appointment by submitting a Booking Request at www.centralplacements.com (the "Website").

Before using the Website, you should check the terms and conditions for the use of the Website (“Terms of Use”) carefully and confirm your acknowledge and acceptance which are prerequisites for the use of the Website.

NOW THEREFORE, you and Central Placements agree as follows:

1. Definitions and Interpretation

In these Terms of Use (including the recitals), unless the context otherwise requires:

 

“Booking Request” means the booking made by you on the Website for the provision of Booked Services;

 

“Booked Service Fee” means the total fee payable by the Customer for the Booked Services;

 

“Booked Services” means the Domestic Services the Customer has requested in its Booking Request and shall include any rectification services the Worker may be requested to provide resulting out of a customer dispute in accordance with the terms of the service Agreement;

 

“Domestic Services” means the domestic services consisting of the Standard cleaning, cooking, ironing, elderly care, childcare and other domestic Package and any other additional services available to be requested in a Booking Request;

 

“Session/s” means a session or series of sessions that exist as part of a Customer’s Booking Request, depending on the selected preferred frequency of the provision of Booked Services;

 

“Worker” means human resources from Central Placements, assigned to carry out Domestic Services at Customer’s premises

 

“Intellectual Property Rights” means all intellectual and industrial property relating to Central Placements including the Website, including without limitation, all works in which copyright subsists or may subsist, designs, drawings, industrial designs, technical information, models, confidential information and know-how, trade-marks, trade- names, discoveries and inventions;

 

"Package" means the total of a session or series of sessions that exist as part of a Customer's Booking Request.

 

“Recurring” means a series of Sessions occurring on a bi-weekly or weekly frequency in accordance with the Customer’s Booking Request;

 

“Scheduled Booking Time” means the time and date the Booked Services are to be undertaken by the Worker in accordance with the Booking Request;

 

“Site Content” means all material, content and information made available on the Website including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;

 

“Standard Domestic Services Package” means list of the standard domestic activities that will be performed by the Worker;

 

“User Profile” means a profile on www.centralplacements.com which contains your personal information, including your name, address, phone number and payment details;

 

“Website” means www.centralplacements.com;

 

“you”, “your” means you as the user of the Website.

 

In these Terms of Use, unless the context otherwise requires:

  1. headings are for convenience only and do not affect its interpretation or construction;

  2. the singular includes the plural and vice versa;

  3. references to recitals, clauses, subclauses, paragraphs, annexures or schedules are references to recitals, clauses, subclauses, paragraphs, annexures and schedules of or to these Terms of Use;

  4. words importing a gender include other genders;

  5. the word “person” means a natural person and any association, body or entity whether incorporated or not;

  6. where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;

  7. all monetary amounts are in Singapore dollars;

  8. a reference to time refers to local time in Singapore;

  9. “includes” is not a word of limitation;

  10. a reference to any thing is a reference to the whole and each part of it;

  11. a reference to a group of persons is a reference to all of them collectively and to each of them individually; and

  12. a reference to a document includes all amendments or supplements to, or replacements or novation’s of, that document.

2. Terms of Use and Conditions

2.1. Access to and use of this Website is governed by these Terms of Use.

2.2. Central Placements periodically reviews the Terms of Use and reserves the right to change the Terms of Use, without any notice to you, by updating this document. You should review this document, as available on the Website regularly, as any changes to the Terms of Use take immediate effect from the date of the publication on this document. Your continued use of the Website after any such changes are made will be deemed to constitute your acceptance of those changes.

2.3. You acknowledge that any hyperlinks or other redirection tools taking you to other websites operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by Central Placements and do not form part of the Website. You agree that you will not hold Central Placements liable or in any way accountable for anything that occurs on any Third Party Site.

3. Acceptance

3.1. In order to use this Website and make a Booking Request, you must first agree to the Terms of Use.

3.2. You accept the Terms of Use by:

(a) making a Booking Request on the Website; and/or

(b) creating a User Profile in the manner set out in Clause 4 below; and/or

(c) clicking to accept/agree to the Terms of Use.

3.3. Notwithstanding clause 3.2, you may not accept the Terms of Use or access the Website if:

(a) you are not of legal age to form a binding contract with Central Placements; or

(b) you are a person barred from entering into contracts under legislation,

In which case, you must immediately leave the Website.

3.4. By accepting the Terms of Use, you agree that this is clear and unequivocal proof that the Terms of Use are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms of Use. If you do not understand any part of the Terms of Use you should seek independent legal advice.

3.5. By creating a User Profile, you acknowledge that the information provided is true and that you will ensure that the information you have provided is constantly up to date. Your information can be updated simply by logging in to your account and amending your submitted information as may be required.

4. User Profile

4.1. You will be required to register your personal information, including your name, address, phone number and email details on the Website to make a Booking Request.

4.2. You will be issued with a username and password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Website by anyone using your username and password and any payments due for the Booked Services acquired through the Website by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.

4.3. Your User Profile is personal to you and is not transferable to third parties. You must only register one User Profile with the Website. Multiple accounts will be deleted. Central Placements reserves the right in its sole discretion to delete any User Profile it believes to be duplicative and to block any user from any further use of the Website.

4. User Profile

4.1. You will be required to register your personal information, including your name, address, phone number and email details on the Website to make a Booking Request.

4.2. You will be issued with a username and password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Website by anyone using your username and password and any payments due for the Booked Services acquired through the Website by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.

4.3. Your User Profile is personal to you and is not transferable to third parties. You must only register one User Profile with the Website. Multiple accounts will be deleted. Central Placements reserves the right in its sole discretion to delete any User Profile it believes to be duplicative and to block any user from any further use of the Website.

5. The Booking

5.1. To make a Booking Request you must visit the Website and login to your User Profile. All Booking Requests are subject to a minimum time duration provided for in the Booking Request.

5.2. Once booking is done, please proceed for the full online payment as defined in clause 6.

5.3. Upon full payment received, you will receive a Booking Request confirmation receipt and Invoice from Central Placements.

5.4. Our Worker may reach 30-45 mins earlier or later (due to either traffic conditions and / or unforeseen reasons) from given time slot of your Booking. If you have any specific time constraint, do mention it in advance (during booking request) for our attention and we will try our best to accommodate your request.

5.5. You are not permitted to engage any Worker other than through the Website or by calling our contact number directly. Your failure to adhere to this provision may result in your User Profile/account being suspended indefinitely.

5.6. Any speculative, false or fraudulent Booking Request is prohibited. You agree that the Website will only be used to make legitimate Booking Requests for you or another person for whom you are legally authorized to act. You acknowledge that abuse of the Website may result in you being denied access to the Website.

5.7. For any of our services booking, we will allocate best suitable worker to your job, depending on their availability and the best route assigned to them for the  day.

 

5.8. However, for the package booking (multiple sessions purchased in advance), we will try our best to allocate same worker for all the sessions unless the worker is not available due to any personal reason (for example: sick leave, personal leave or weekly off day etc.). In this case, we will allocate alternative worker for that specific session with your consent.

5.9. Central Placements has the right at any time to add, change or withdraw functions available on the Website at its own discretion.

6. Payment

6.1. You agree to pay full service fee upfront while booking our services.

6.2. Central Placements accepts online payment from following channels while booking from website:

  • Additional 5% charges added as admin fee.

 

6.3. We don’t accept cash payment.

6.4. Please provide your full address (Block number, unit number and postal code etc.) for easy reference while booking the service.

6.5. Once the payment is done, we will revert to you with the booking confirmation and worker (who will visit to your place to provide service) details. 

6.6. Upon successful completion of the payment, Central Placements will issue the invoice to the customer.

There will be a surcharge applicable per service / session on the service engaged on public holiday.

7. Changes and Cancellations

7.1. You can reschedule a single Session on the Website, free of charge, up to twelve (12) hours before the Scheduled Booking Time.  

7.2. If you reschedule a single Session within twelve (12) to eight (8) hours before the Scheduled Booking Time, you will have to pay a penalty equivalent to one hour’s worth of the Booked Service Fee.  Please call us for re-scheduling.

7.3. If you reschedule a single Session within eight (8) hours before the Scheduled Booking Time to any time thereafter, you will have to pay a penalty equivalent to the full amount of the Booked Service Fee.

7.4. In case of cancellation of a session, any refund will not be issued. However, the cancelled session will be credited back to your Central Placements booking account, which you can redeem later within specified duration.

7.5. Our office hours for manual booking and other communications are Mon - Sun: 8 am to 6 pm

8. Termination

8.1. Central Placements may at its discretion terminate your use of, or access to, the Website at any time. If this happens we may notify you by email. If your use of the Website is terminated:

(a) you are no longer authorized to access the Website or use any other Central Placements services with the email address you used to register with the Website or any other email address you possess;

(b) you will continue to be subject to and bound by all restrictions imposed on you by the Terms of Use; 

8.2. You may terminate this agreement by emailing Central Placements at centralplacements.svc@gmail.com. Central Placements will disable your User Profile within seven (7) days of receipt of the email requesting termination of your User Profile.

8.3. Central Placements reserves the right to deduct any outstanding fees and charges owing to Central Placements on your User Profile prior to disabling it.

9. Dispute Resolution Policy

9.1. Central Placements will use reasonable endeavors to mediate any dispute concerning the use of the Website.

9.2. Privacy: Central Placements collects and stores the information you enter into the User Profile. The personal information collected by Central Placements will be maintained in accordance with our Privacy Policy available on the Website.

10. Indemnity and Liability

10.1. You agree to indemnify Central Placements, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Central Placements may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of any express or implied terms in this Terms of Use.

10.2. To the extent permitted by law ,we will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Website provided however that if we are found to be liable by a court of competent jurisdiction, you agree that our liability will be limited to the amount of our fees from the Booked Service Fee that is payable or have been paid by you.

10.3. To the extent permitted by law, Central Placements will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) Domestic  Services provided however that if we are found to be liable by a court of competent jurisdiction, you agree that our liability will be limited to the amount of our fees, from the Booked Service Fee that is payable or have been paid by you.

10.4. By using this Website, you agree and accept that the indemnity and limitations of liability provided in this clause 12 are reasonable.

11. Warranties and Representations

11.1. The use of this Website is at your own risk. The Site Content and everything from the Website is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.

11.2. None of Central Placements affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Site Content or Website.

12. General Provisions

12.1. Any provision of, or the application of any provision of these Terms of Use which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.

12.2. Any provision of, or the application of any provision of these Terms of Use which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions of the Terms of Use in that or any other jurisdiction.

12.3. If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in these Terms of Use.

12.4. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore and you agree to submit to the non-exclusive jurisdiction of courts of the Republic of Singapore.

12.5. A person who is not a party to this Terms of Use has no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore, to enforce any term of this Terms of Use.

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